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Reservations Agent

- Seymour Hotel Head Office -

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Post Date: May 23, 2021
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: CR2
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Are you passionate about hospitality and delivering outstanding guest service?

Seymour Hotels of Jersey has a culture of creating moments of magic and memorable experiences for our guests and customers.

We are on the search for a high calibre Reservations Agent who can take the lead in handling guest bookings and enquiries via phone or emails.
The reservation agent has responsibility for managing all suite bookings and following procedures to maximise revenue.

What will I be doing?
To answer all incoming Reservation enquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings
To adhere to the Minimum Rate/Minimum Stay Selling strategies, whilst always attempting to gain the highest possible revenue advantage for the hotel.
To input Reservations into the reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
To give a polite and friendly response to all incoming telephone inquiries.
To process all email enquiries and reservation confirmations on the same day as receipt.
To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
To maximise hotel revenue by taking every opportunity to up-sell and cross-sell products and hotel services whenever possible.
To build up a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
To perform as part of a team, assisting colleagues where necessary and carrying out other relevant duties as requested by the Reservations Manager.

What are we looking for?
Previous hotel reservations experience or hotel receptionist experience in a large property.
Strong communication skills, customer focused, calm and able to work in a fast-paced environment
You must have a confident telephone manner with an ability to explain the different properties and packages clearly to customers
You must be computer literate, efficient with emails and previous experience of Protel would be beneficial.
Lots of enthusiasm and energy

Some of the great benefits
Varied and interesting work.
Competitive salary.
Career development opportunities.
Recommend a Friend Scheme
Employee Discount on Food & Beverage and Hotel Restaurants
Staff social events.
Eye Care Vouchers
Employee Assistant Programme (EAP)
Long Service Awards

About Seymour Hotels
Seymour Hotels is Jersey’s largest and longest established hotel and leisure business. Our group includes the Pomme d’Or Hotel, the Merton Hotel and Suites, the Aquadome, the Greenhills Country House Hotel and the Watersplash Beach Bar & Diner. In 2020, Seymour Hotels celebrated its 100th birthday and over the past century, we have helped thousands of our team members – past and present – to go further, try harder, and achieve more than they thought possible. We continue to invest heavily in the sector to ensure that we are on a sound footing for the next 100 years to come. It is an exciting time to be part of “our family”. Development, success, and enjoyment are the three pillars of Seymour Hotels’ careers. We equip our teams with the opportunity to finesse their craft by providing expert training and guidance. We support our staff as they expand their skill set to help them fulfil a role they love.

As our business grew, so did the size of 'our family', and we now provide a diverse range of career opportunities for over 350 team members.

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