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Operations Manager

- The Merton Hotel -

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Post Date: Sep 30, 2020
Job Type: Permanent
Accomodation: Yes
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: CGR10
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Seymour Hotels is Jersey’s largest and longest established hotel and leisure business. Our group includes the Pomme d’Or Hotel, the Merton Hotel and Suites, the Aquadome, the Greenhills Country House Hotel and the Watersplash Beach Bar & Diner. In 2020, Seymour Hotels celebrated its 100th birthday and over the past century, we have helped thousands of our team members – past and present – to go further, try harder, and achieve more than they thought possible. We continue to invest heavily in the sector to ensure that we are on a sound footing for the next 100 years to come. It is an exciting time to be part of “our family”. Development, success, and enjoyment are the three pillars of Seymour Hotels’ careers. We equip our teams with the opportunity to finesse their craft by providing expert training and guidance. We support our staff as they expand their skill set to help them fulfil a role they love.

An exciting opportunity has arisen in our group for an exceptional, all round Operations Manager. The Merton Resort is the largest hotel complex in the Channel Islands, featuring leisure facilities and an entertainment offering, which are unmatched by any other hotel in Jersey. Along with 286 bedrooms and 28 suites, the resort offers a choice of six restaurants, cafes and bars.

Reporting to the Resort Manager, you will be fully accountable for all aspects of running Jersey’s favourite family hotel, with the most unique facilities on the Island. You will ensure that your team delivers moments of magic and creates happy memories for our guests. You will be the face of the hotel and someone who delights in being present in every part of the guest journey and experience within the resort.

We are looking for a self-motivated, forward thinking individual who brings proven experience within a large, multi-outlet environment, with excellent F&B knowledge. The ideal candidate will need to demonstrate high levels of guest focus and possess a solid financial and commercial awareness. You will be a confident communicator with the ability to lead and develop your team and influence all areas of the business. You will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels. You will be an inspirational leader, who is passionate about delivering extraordinary guest experiences and takes pride in sharing success with your team. You will ensure that the heads of department are mentored and developed and that the hotel team as a whole is well trained and highly motivated.

As the ideal candidate for this exceptional business:
•You will be truly passionate about hotels, entertainment and the food & beverage industry, innovative by nature, and fully up-to-date with trends in your field
•You must be highly organised, with excellent communication skills both written and verbally
•You are a hands-on manager who thrives on being present throughout the operation, with meticulous attention to detail
•You are an extrovert by nature, with an outgoing personality and you love to host

This is an exceptional opportunity to join the senior management team in Jersey’s most unique resort and an ideal opportunity to really make your mark on the hospitality industry.

In return we offer the following:
•A competitive salary package
•20 days holidays annually plus public holidays
•Complimentary meals
•Special employee discounts throughout the Seymour Hotels of Jersey group
•Employee social events
•Long Service Awards
•Excellent training and opportunities for career development
•A subsidised, self-contained 2-bedroom cottage
•A great island lifestyle!


Contact Details
Claire Reynard
Email: Creynard@seymourhotels.com

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