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Reservations Agent

- The Atlantic Hotel and Ocean Restaurant -

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Post Date: Jan 24, 2020
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: £23,712
Location: Jersey
Job Reference: R1
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As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.

A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
- Ensure expectations are set correctly, in advance of the guest’s stay.
- 1-2 years experience in a similar role with a Reservations System, Opera would be an advantage
- Excellent command of the English language both written and oral is essential.
- Highly motivated, and a team player

Key Duties and Responsibilities
• Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel.

We’re offering the chance to work in a friendly, forward thinking, privately owned multi award winning hotel and restaurant offering a competitive salary with fantastic career development opportunities.

Contact Details

Atlantic Hotel
Email: rui.faia@theatlantichotel.com

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