- Pomme D'Or Hotel -

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Post Date: Aug 31, 2018
Job Type: Permanent
Accomodation: Yes
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: - n/a -
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

This is a key role within the hotel, reception is the centre of communication to both our guests and other staff. The first and last point of contact.

Are you good with people?

Do you have a positive outlook and willingness to learn, contribute and grow?

Do you have a passion for hospitality and service with a smile?

Do you have computer skills?

Do you have excellent English skills - both spoken and written?

Have you previous experience in a customer-focused industry?

Key Tasks will involve:
1. Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required.

2.To answer guest queries and requests both face to face and by phone.

3. To liaise with other departments in the hotel ensuring full communication and information flow at all times.

4. Demonstrate a high level of customer service at all times.

5. Willingness to learn about the island.

• Recent hotel reception experience
• Property management system experience
• Experience working under pressure in a calm and courteous manner
• Excellent personal presentation
• Impeccable customer service and complaint handling skills
• Good communication and organisational skills
• Personal honesty and trustworthiness critical

Competitive salary
• Subsidised accommodation (all bills, meals and Wi-Fi included)
• Free Meals on duty
• Uniform
• Discretionary Hotel Sick Pay after 6 months service
• Exceptional opportunity for personal training and development
• Sponsorship towards college course fees
• Internal transfer and promotion opportunities
• Staff events (at least 2 organised events a year)
• Long service awards
• Staff Suggestion Scheme
• Discount scheme for local shops etc.

Contact Details
Benard Mwaro