Protect Officers, Jersey

- HSBC Bank plc -

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Post Date: Aug 30, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: RBWM0000A88U
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

•        Handle contacts with our HSBC customers in a polite and friendly way, instill customer confidence and resolve customer’s issues at first contact where possible
•        Offer value added products and services based on customer needs analysis and ensure customer understanding of those products.
•        Provide excellent customer service to medium complexity customer contacts
•        Keep up to date on all training and relevant internal communications
•        Generate customer loyalty through strong knowledge of key products and services
•        Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.

To be successful in this role you should meet the following requirements:

•        Experience in a banking or office environment
•        Customer Service Experience
•        Ability to understand customer’s needs and identify sales/service opportunities
•         understanding of the basic principles of project management

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