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Digital Channel Manager, Jersey

- HSBC Bank plc -

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Post Date: Apr 17, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: 5RBWM0000AUQ8
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

3•        Lead delivery of small to medium sized initiatives across online and mobile banking services supporting the business and our customers with implementation
•        Drive satisfaction on the digital channels ensuring that all new features and functionality delight our customers
•        Work with other teams across the business, region, and globally to deliver enhancements and optimise the channels
•        Ensure all change adheres to regulatory and compliance requirements
•        Monitor key channel performance indicators (digital engagement, activity, and customer satisfaction) and make recommendations to improve
•        Identify opportunities for new digital features and functionality that will solve problems in our customers lives and taking these forward for consideration

flexibility in start and finish times in order to attend calls with stakeholders in other regions
•        Availability to undertake the travel required for this role, i.e. occasional travel to meetings and workshops in the UK and beyond
•        Relevant product knowledge including knowledge of Retail Banking products is desirable but not essential

For further details and application information please click “Apply” or visit our careers site, searching under reference 0000AUQ8

Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000Auq8&src=JB-11441

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