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Premier Relationship Officer, Jersey

- HSBC Bank plc -

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Post Date: Feb 14, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: 7RBWM000ABT0
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

•        Provide an outstanding customer experience to Premier clients and enhancing Premier Relationship Manager’s (PRM’s) client facing time
•        Support PRMs to manage client contact and service, including direct customer contact, facilitating a smooth hand over where appropriate, and managing key event reminders to maintain active client contact
•        Build and retain a strong knowledge of the PRM/ Premier Client Managers’ (PCM) portfolio of clients with the support of analytical tools
•        Be responsible for their own effectiveness, development, and results
•        Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
•        Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures

•        Relevant product knowledge including knowledge of Mortgages and general lending principles is desirable but not essential
•        Past working experience in a relevant role, e.g. Premier Relationship Officer role or Premier Associate is desirable but not essential

For further details and application information please click “Apply” or visit our careers site, searching under reference 0000ABT0

Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000ABT0&src=JB-11441

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