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Premier Service Manager, Jersey

- HSBC Bank plc -

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Post Date: Feb 06, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: 5RBWM0000AD9I
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

•        Be responsible for actively managing a portfolio of Premier customers
•        Work closely with a Premier Relationship Manager to whom you will introduce customers who have a wealth need and work together to achieve the customer hopes, dreams, and ambitions
•        Suggest ideas and contribute to implementing actions that will improve customer service, quality, or the way teams and individuals work together
•        Adhere to HSBC policy, procedures, and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly
•        Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business
•        Apply policies, procedures, practices, and standards to their allocated tasks, taking responsibility for their own actions

•        Relevant product knowledge including knowledge of banking products is desirable but not essential
•        Experience working in relevant environment/s
•        A track record of gaining an understanding of customers' needs and delivering excellent customer service
•        A flexible and adaptable approach to change and will support others to respond in a similar way

For further details and application information please click “Apply” or visit our careers site, searching under reference 0000AD9I.

Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000Ad9i

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