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Client Service Analyst



- Barclays -

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Post Date: Sep 10, 2018
Job Type: Permanent
Accomodation: No
Start Date: ASAP
Salary: Competitive
Location: Jersey
Job Reference: 90192386
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Description
Client Service Analyst

As a Barclays Client Service Analyst, you will act as the first point of contact for our international/off-shore clients by telephone, email, online banking and written communications in a confident and professional manner at all times. You will liaise with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully. Whilst banking experience is preferable, yet happy to consider candidates without this experience and if successful you will complete our bespoke, tailored and interactive induction programme, to become a knowledgeable, experienced and valuable asset to the whole business.

About us:
Barclays is a major global financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth and investment management with an extensive international presence in Europe, the Americas, Africa and Asia. Barclays’ purpose is to help people achieve their ambitions – in the right way. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

As a Barclays Client Service Analyst, your main responsibilities will involve:
• Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues who share our purpose and values
• Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community in which you work
• Participating fully in team meetings and huddles, being proactive in sharing new ideas of how to improve things for the team and for customers
• Putting yourself in the customers shoes and understand how everyday products and services can help our customers now and in the future, and how they are the most appropriate for their needs
• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis
• Demonstrating a strong level of knowledge and understanding of our digital products, enabling you to proactively educate your customers to have confidence in using alternative channels of their choice

As a Barclays Client Service Analyst, your skills and qualifications will include:
• Previous experience in providing excellent customer service either within the financial services industry or a similar customer centric industry
• Understanding of valuing the importance of meeting and exceeding customer expectations
• Fluency in English and first class written and verbal communication skills
• A minimum of either five GCSEs (including English and Mathematics).
• String computer literacy and proficient keyboard skills as these are both essential skills for this role

The Benefits:   
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.



Contact Details

Jersey
URL: https://barclays.taleo.net/careersection/2/jobdetail.ftl?lang=en_gb&job=90192386&JB-14660



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