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Customer Service Officer



- HSBC Bank plc -

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Post Date: Apr 23, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Guernsey
Job Reference: RBWM0000AGBV
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Ensure that all customer needs are met, by offering a reliable and responsible service to new and existing customers which can support every life event. From opening an account, going to university, saving for a new home, to retirement
•        Effectively question and listen to your customers when reviewing their account so you can understand both new and existing customer’s financial circumstances and needs
•        Build a strong knowledge of the Bank’s full range of products and services to enable you to connect the customer with other colleagues who can support their entire life journey
•        Help customers understand how they can flexibly use HSBC services through internet banking, phone banking and self-service points, to meet all their needs
•        Work together with your colleagues to ensure every need of the customer can be met within the wider branch team


Skills
•        Prior experience of delivering exceptional customer service
•        Demonstrate HSBC’s core values of being dependable, open and connected in all that you do
•        Have a calm and objective manner together with a strong focus to succeed and achieve your own and set objectives
•        Enjoy working independently but equally thrive when working together as a team towards a common goal


Notes
To apply or to find out any more information, please click “Apply”. Or visit our careers site, searching under reference 0000AGBV.


Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000Agbv&src=JB-11441



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