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Service Desk Analyst



Kleinwort Hambros

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Post Date: Apr 09, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Guernsey
Job Reference: - n/a -
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Description
SUMMARY
Summary of the key purposes of the role:

-Jersey based IT Service Desk duties for Jersey and remotely for other group SG Hambros entities – London, Guernsey and Gibraltar

-Local IT related duties as directed by Production Leader

RESPONSIBILITIES
Key responsibilities:

Service Desk        Local IT
- Call logging including timely call completion
- 2nd level desktop support
- Incident resolution
- Monitoring critical components
- Process purchase orders
- Printers, scanners. Mobile phones, Blackberry and fax support
- WS and laptop build and distribution
- Virtual service desk support
- Office moves
- Telephony
- Attendance at the weekly Service Management meeting        
- Local multi-site general IT support
- Maintenance of HW/SW inventories
- Disaster Recovery coordinator to include support and administration plus follow up of action points.
- Computer Equipment Room administration
- Budgetary and accounting administration relating to Service Management costs to service desk/local IT matters.

Core Competencies        Role Competencies
Professionalism & Enterprise
Team Spirit & Collaboration
Innovation with Focus
Knowledge of legal regulatory and industry requirements
Knowledge of business processes, standards, policies and procedures
Analytical Thinking
Change Management
Communication
Knowledge of Products and Services
Numeracy
Relationship Building
Reliability
Planning & Organising

Skills
IT, Service Desk, IT Support






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