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Client Service Analyst

- Barclays -

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Post Date: Mar 09, 2018
Job Type: Permanent
Accomodation: No
Start Date: ASAP
Salary: Competitive
Location: Jersey
Job Reference: 90167999
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Client Service Analyst

As a Barclays Client Service Analyst, we’ll look to you to provide an exceptional customer experience that helps customers to achieve their ambitions and meets their day to day banking needs. You will deepen customer relationships to help grow the business and strengthen the Barclays brand in the community, while working collaboratively with other Barclays colleagues and becoming an integral part of our close knit team. You will need to solve simple and complex problems for your customers using your excellent communication skills, and will have the ability to deliver the most appropriate outcome for the customer always.

About us:
The Barclays Overseas Services Servicing Centre team is made up of 55 people across 2 sites. We have 45 employees based in our Douglas, Isle of Man centre and 10 in our newer St Helier, Jersey location. Our agents manage a base of C15,000 corporate and intermediaries’ clients across the following jurisdictions; Isle of Man, Jersey, Guernsey, London. Clients can reach the team by telephone and written channels.
The team answer and investigate enquiries for our Non Personal (business) clients including:
• Captive Insurance Managers
• Family Office
• Fiduciaries
• Fund Administrators
• Local Business and Retail
• Offshore Corporates

As a Client Service Analyst, your main responsibilities will include:
• Ensuring that customers feel valued, using your confidence and knowledge to make decisions that lead to good customer outcomes
• Putting yourself in the customer’s shoes, understanding how everyday products and services can help our customers now and in the future, and how they are the most appropriate for their needs
• Demonstrating a strong level of knowledge and understanding of our digital products, proactively educating customers to have confidence in using alternative channels of their choice, at times to suit them
• Accurately completing administration activities such as updating customer records and building customer contact information
• Analysing a wide range of information to identify and address customer issues, implementing preventative actions that benefit the customer and Barclays
• Having an extensive knowledge of products and services, understanding our customer proposition across all channels and keeping up to date with our competitor offerings

As a Client Service Analyst, your skills and qualifications will include:
• Experience of operating in a customer-facing or telephony role where excellent service is paramount
• Experience of dealing with complex customer queries and complaints
• Excellent verbal and written communication skills
• Fantastic relationship building skills

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

Contact Details

URL: https://ad.doubleclick.net/ddm/clk/315372743;143358253;e?https://barclays.taleo.net/careersection/2/jobdetail.ftl?lang=en_gb&job=90167999&JB-14660

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