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Description We are currently seeking an experienced individual to join this team in the role Customer Service - Premier Associate.
In this role you will: • Listen to customers to identify and understand their needs • Identify sales opportunities and seeking to provide the right solution to meet your customers’ needs • Take ownership to resolve a range of customer queries including lost & stolen, transfers, payments, complaints, and emergency situations • Provide excellent service, going above and beyond customers’ expectations on every single call • Comply with the regulations and procedures that govern our business and products
Skills To be successful in this role you should meet the following requirements: • Strong professional communication skills, both oral and written • Effective questioning techniques to establish customer needs quickly • A resilient attitude and self-motivation to achieve challenging targets • Good keyboard skills and be able to capture data accurately on a computer
Notes For further details and application information please click “Apply” or visit our careers site, searching under reference 0000A6DB.