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- HSBC Bank plc -

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Post Date: Dec 27, 2017
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: RBWM0000A88U
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Handle contacts with our HSBC customers in a polite and friendly way, instill customer confidence and resolve customer’s issues at first contact where possible
•        Offer value added products and services based on customer needs analysis and ensure customer understanding of those products.
•        Provide excellent customer service to medium complexity customer contacts
•        Keep up to date on all training and relevant internal communications
•        Generate customer loyalty through strong knowledge of key products and services
•        Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.


Skills
•        Experience in a banking or office environment
•        Customer Service Experience
•        Ability to understand customer’s needs and identify sales/service opportunities
•         understanding of the basic principles of project management


Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 0000A88U.


Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_G0B&job=0000A88u&src=JB-11441



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