Head of Digital, Jersey



- HSBC Bank plc -

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Post Date: Dec 22, 2017
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: 4FUN0000A7N3
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Lead the direction and multichannel customer focused strategy for HSBC Channel Islands & Isle of Man (CI&IoM), across both Expat and domestic businesses
•        Lead Digital transformational change across all direct channels and platforms
•        Drive channel performance including customer satisfaction across digital channels and interactions.
•        Lead the development and delivery of the Digital strategy for HSBC Expat and Domestic covering the deployment of Digital Target Operating Model in line with global model supporting HSBC Digital solutions (HDS) and Digital As A Channel activities
•        Work closely with HSBC Expat and Domestic Senior Executives and stakeholders across Group
•        Oversee the development and prioritization of digital channel investment and business lines to optimize return, accelerate channel migration, and alignment with the agreed strategy


Skills
•        Leadership experience within a customer-focused digital environment
•        Leadership and People management experience
•        Proven experience of motivating others to deliver exceptional performance and long terms results
•        Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences with compelling and persuasive presentations


Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 0000A7N3.


Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000A7n3&src=JB-11441