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Area Premier Relationship Manager - Non Regulated, Jersey



- HSBC Bank plc -

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Post Date: Aug 29, 2017
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: RBWM00009J60
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Lead your team to deliver the key performance indicators (Key Performance Indicators) and support achievement of country Annual Operating Plan (AOP).
•        Lead PRMs in line with the processes and activities in the RBWM Operating Model and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers
•        Monitor and act on sales activity management information and other internal information tools, using them to coach your team and achieve the business goals
•        Identify and act on factors that would increase local competitiveness
•        Use the principles and guidelines in the operating model to ensure customer needs are identified and where appropriate PRMs use the support provided by specialists
•        Personally manage the application of EDRAS, client funnel management and sales quality standards


Skills
•        Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
•        A flexible and adaptable approach to change and will support others to respond in a similar way
•        Proven experience of motivating others to deliver exceptional performance and long terms results
•        Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver


Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 00009J60.


Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=00009j60&src=JB-11441



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