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Customer Advisor – Moment Banker (Part time)



- Barclays -

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Post Date: Jul 06, 2017
Job Type: Permanent
Accomodation: No
Start Date: ASAP
Salary: Competitive
Location: Jersey
Job Reference: 90141086
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Description
Shift pattern: 15 hours per week on Monday 8.30 to 13:00, Wednesday 15:00 to 17:30, Thursday 11:00 to 14:00 and Saturday 8.30 to 13:30

As a Barclays Customer Advisor – Moment Banker based in St Helier, Jersey, you’ll be putting yourself in the customer’s shoes to understand how everyday products and services can help our customers now and in the future, and how they are most appropriate for their needs. You’ll offer a professional, caring, consistent and outstanding level of customer service, building a trusting connection with your customer. Through engaging in conversations and active listening you’ll proactively do the right thing for your customers by understanding their short, medium and long term needs.

About us:
Working from our office in Library Place, St Helier, Jersey, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. We are passionate about making every interaction feel personalised, authentic and professional with an unwavering desire to achieve the right customer outcome every time. Our mission is to set a new standard in Banking by understanding our clients better than anyone else. In pursuit of this objective, we hire and develop only the best people in the industry.

As a Customer Advisor – Moment Banker, your main responsibilities will involve:        
• Providing an exceptional customer experience that helps customers to achieve their ambitions and meets their day to day banking needs.
• Proactively applying knowledge and skills to identify opportunities and appropriate solutions to meet customers’ needs.
• Ensuring that customers feel valued, and being confident and knowledgeable enough to make decisions that lead to good customer outcomes.
• Accurately complete administration activities such as updating customer records and building customer contact information

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process

Skills
• Experience of operating in a customer-facing or telephony role where excellent customer service is paramount.
• Proven ability to meet performance standards.
• Experience of dealing with complex customer queries and complaints
• Excellent verbal and written communication skills


Notes
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation


Contact Details

Jersey
URL: https://barclays.taleo.net/careersection/2/jobdetail.ftl?lang=en_gb&job=90141086&JB-14660



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