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Customer Services Officer, Retail Banking and Wealth Management



- HSBC Bank plc -

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Post Date: Jun 07, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: RBWM0000B3YU
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Prioritise all work and complete within agreed time scales and quality targets
•        Liaise with relevant internal and external parties to provide exceptional customer service
•        Work closely with all WBS teams providing support and guidance as required with a willingness to share knowledge with colleagues
•        Take ownership of tasks to ensure highest standards are maintained
•        Cross-train within each WBS team to ensure critical business timescales can be achieved when work pressure points arise
•        Constantly change regulatory requirements, for a number of business units & jurisdictions


Skills
•        Relevant product knowledge including knowledge of banking processes is desirable but not essential
•        Experience working in relevant environments, i.e. Customer Service is desirable but not essential
•        Past working experience on relevant systems, i.e. Advisor Office, HSBC Universal Banking System (HUB), CUTAS, Excel, Word


Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 0000B3YU.


Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000B3yu&src=JB-11441



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