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- HSBC Bank plc -

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Post Date: Apr 18, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Guernsey
Job Reference: RBWM0000A511
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Provide a range of services to HSBC customers, supporting every life event, from opening an account, going to university, saving for a new home, to retirement
•        Accurately and promptly resolve customer queries and requests
•        Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking and Self-service points, to meet their varying needs.
•        Gain a comprehensive knowledge of the Bank’s full range of products and services to enable you to connect the customer with other colleagues who can support their entire life journey
•        Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team
•        Maintain up to date customer records and ensure accurate cashiering activities


Skills
•        Have a passion for continuously delivering a superior customer experience
•        Pride yourself on consistently delivering a personalised, friendly and efficient service at all times
•        Uphold high standards of quality ensuring accuracy
•        Demonstrate strong communication skills which will enable you to engage in effective conversations with customers and to build strong professional rapport


Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 0000A511.


Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000a511https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000a511&src=JB-11441



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