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CDD Case Manager Support Officer, Jersey



- HSBC Bank plc -

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Post Date: May 22, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: 7CMB0000AM0C
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Know Your Customer (KYC) checks, report writing together with research and discussions with other departments to ensure that both the business and the programme are well engaged and informed
•        Ensure a smooth customer journey by providing a high quality service at first point of call to achieve maximum customer satisfaction
•        Manage complex cases efficiently whilst maintaining quality and compliance
•        Protect the Bank, being a part of Global Standards Investigation
•        Provide excellent customer service at all times
•        Work collaboratively with the wider team


Skills
•        A track record of gaining an understanding of customers' needs and delivering excellent customer service
•        Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise, and professional manner
•        Experience in supporting project teams/managers, showing an understanding of the basic principles of project management


Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 0000AM0C.


Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000AM0C&src=JB-11441



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