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Investment & Escalation Complaints Manager, Jersey



- HSBC Bank plc -

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Post Date: May 22, 2018
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: RBWM0000A9Q3
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Review complex regulated and banking complaints
•        Approve regulated cases completed by staff and provide support to line management
•        Take responsibility for the management and prioritisation of Investment, Life and banking complaints
•        Identify and escalate improvements in the way HSBC Expat provides its services to customers
•        Ensuring all claims are assessed and negotiated appropriately, while placing the customer at the heart of everything that is done
•        Provide support to line management where appropriate


Skills
•        Knowledge of HSBC Investment / Protection / Banking services and products
•        Experience working in relevant environment/s, i.e. Customer Service
•        A desire to find ways to continually improve the service delivered to customers
•        A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these


Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 0000A9Q3.


Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000A9Q3&src=JB-11441



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