Protect Officers, Jersey
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- HSBC Bank plc -
View all jobs from this company
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| Post Date: |
Dec 27, 2017 |
| Job Type: |
Permanent |
| Accomodation: |
No |
| Start Date:
| - n/a - |
| Salary: |
- n/a - |
| Location: |
Jersey |
| Job Reference: |
RBWM0000A88U |
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APPLY NOW
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Before applying for a job please note:
All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.
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Description
• Handle contacts with our HSBC customers in a polite and friendly way, instill customer confidence and resolve customer’s issues at first contact where possible
• Offer value added products and services based on customer needs analysis and ensure customer understanding of those products.
• Provide excellent customer service to medium complexity customer contacts
• Keep up to date on all training and relevant internal communications
• Generate customer loyalty through strong knowledge of key products and services
• Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
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Skills
• Experience in a banking or office environment
• Customer Service Experience
• Ability to understand customer’s needs and identify sales/service opportunities
• understanding of the basic principles of project management
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Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 0000A88U.
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Contact Details
URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_G0B&job=0000A88u&src=JB-11441
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