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Propositions Manager, Jersey



- HSBC Bank plc -

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Post Date: Dec 19, 2017
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: 5RBWM0000A6NK
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Act as the ‘voice of the customer’ in all Customer Proposition related business activities and decisions
•        Work closely with local and other HSBC Teams to embed HSBC Expat as a Global Booking Centre for International Clients
•        Maintain strong relationships with key partners and stakeholders; interact with Region and Group to identify peer company best-in-class service practices & technologies to improve Customer experience
•        Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
•        Manage any additional services/propositions which enhance and differentiate our Premier expat offering
•        Identify any local configuration needed for our expat audience to ensure a sustainable differentiated competitive position – regulatory, mandatory, bespoke customer needs
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Skills
•        Experience working in relevant environment/s, i.e. Retail Banking, Customer Value Management or Propositions Team
•        A desire to find ways to continually improve the service delivered to customers
•        A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
•        Set and achieved challenging short, medium and long term goals which exceeded the standards in their field


Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 0000A6NK.


Contact Details

URL: https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=0000A6NK&src=JB-11441



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