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Client Onboarding Support Officer, Jersey



- HSBC Bank plc -

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Post Date: Dec 14, 2017
Job Type: Permanent
Accomodation: No
Start Date: - n/a -
Salary: - n/a -
Location: Jersey
Job Reference: 7CMB0000
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
•        Assist CMB Commercial and Corporate team to grow the business by 20%+ PA by delivering a world class on-boarding service.
•        Ensure all account opening paperwork is prepared / processed to the required standard and within the agreed Service Level Agreements
•        Be proactive and show initiative to resolve all issues within own area of responsibility, challenging when appropriate, and referring to colleagues/compliance when required
•        Provide appropriate help and guidance to all Relationship Managers, particularly the Trust & Intermediary team
•        Continually reassess the operational risks associated with the role and inherent in the business
•        Apply policies, procedures, practices and standards to their allocated tasks to ensure the achievement of high levels of quality, effective risk management and regulatory compliance


Skills
•        Experience working in relevant environment
•        An open, flexible and supportive approach to change and innovation
•        A track record of gaining an understanding of customers' needs and delivering excellent customer service
•        Experience of building effective customer relationships which create customer advocacy


Notes
For further details and application information please click “Apply” or visit our careers site, searching under reference 0000A694.






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