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Reception & Reservations Department Vacancy



- Cobo Bay Hotel, Restaurant & Beach Terrace -

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Post Date: Dec 29, 2017
Job Type: Permanent
Accomodation: No
Start Date: March 2018
Salary: £18,980 PA + Bonus + Tips
Location: Guernsey
Job Reference: - n/a -
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Before applying for a job please note: All Job Seekers other than U.K. or E.U. nationals require a visa/work permit to enter the Channel Islands.
Commonwealth nationals aged 17 - 27 need a two year "Working Holiday Maker" permit to enter the Islands.

Description
We are offering a fantastic opportunity for someone to join our small front of house team, which is responsible for both reception and reservations to ensure that all of our customers receive the highest standards of service and hospitality from the moment they book until they depart, whilst completing a wide range of administrative tasks and procedures to help the smooth day-to-day running of the business.

All of our receptionists are expected to gain a strong knowledge and understanding of our hotel amenities, rates, packages and special offers in order to convert as many accommodation enquiries as possible and maximise room revenue. You will also be responsible for sending menus to customers and taking restaurant bookings as well as providing the first point of contact for initial function & meeting enquiries.

The role is split in to early (7am – 3pm) and late (3pm – 11pm) shifts, each with their own list of responsibilities which must be completed thoroughly and efficiently, including various reports and forecasts, correspondence checks and cash ups.

A starting salary of £365 per week is negotiable depending on experience, and will be reviewed after a 3 month probationary period. In addition, a monthly bonus of £50 will be accumulated over the course of a year and will be payable upon the completion of your contract. You will also receive tips. Opportunities for promotion to Reception Supervisor or Manager will be available to the most competent, conscientious and loyal members of our team.

En-suite accommodation can be provided with 3 staff meals a day, laundry facilities & WiFi, whilst visiting friends and family can take advantage of preferential rates at The Farmhouse and Cobo Bay Hotels, subject to availability.

Skills
We are seeking somebody with a friendly, outgoing personality who is able to multitask, handle pressure and bring a professional, well-organised approach to the working environment. Previous experience of working in a busy hotel reception and reservations department(s) is essential, as is excellent written and spoken English, careful attention to detail and the ability to carry out instructions competently.

Notes
Guernsey is one of the warmest, sunniest and safest places in the British Isles, offering a fantastic quality of life just 45 minutes from the mainland. Here you can enjoy 27 different beaches, tax-free shopping, an abundance of independent restaurants, stunning views and many other perks and quirks in just 25-square-miles, as well as day trips to our neighbouring islands and France.


Contact Details
Luke Nussbaumer
Guernsey
GY5 7HB



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